Measuring the Hard-to-Measure: Volunteer Impact

Learn how New York Cares, New York City's largest volunteer management organization, significantly expanding programming by developing volunteer leaders and evaluating the impact of its work on volunteers, nonprofits, and the clients they serve. The talk will provide an overview of New York Cares’ award winning Volunteer Engagement Scale (VES), a groundbreaking tool developed to measure and encourage leadership development and volunteer retention. The VES has improved and increased New York Cares’ programmatic impact and has served as a replicable model for nonprofits nationwide.


Lecturer, SIPA, Columbia University. Executive Director of New York Cares.

Gary was appointed Executive Director of New York Cares in 2008, after serving as Senior Director of Programs beginning in 2004. He is responsible for more than tripling annual volunteer service delivery, filling more than 200,000 volunteer positions on 18,000 projects and serving 1,300 nonprofit organizations and schools last year. After Hurricane Sandy, Gary led the launch of programs serving homeowners, nonprofits, and schools in the impacted areas that have resulted in the filling of over 25,000 volunteer positions. 

Gary led New York Cares in garnering The New York Times Company Nonprofit Excellence Award for Overall Management Excellence, the Peter F. Drucker Award for Nonprofit Innovation, and the Nonprofit Times Best Nonprofits to Work For in the U.S. Bagley served as Program Director of Young Audiences New York, where he designed and implemented arts-in-education programs (some 12,000 events in 250 schools each year). Gary also spearheaded education and research initiatives in arts and technology, family involvement through the arts and research and evaluation of teaching artist and classroom teacher team teaching partnerships. Previously, Gary taught for TADA! for seven years and served as Director of Education for four. In that capacity, he was responsible for designing and implementing curricula in afterschool settings, leading professional development and overseeing program planning and evaluation. 

Gary is a lecturer at Columbia University School of International and Public Affairs and Baruch College of The City University of New York, from which he holds an M.P.A. He teaches courses including: Public Service in NYC and Management of Nonprofit Organizations. Gary currently serves on the Board of Directors of Points of Light.



6:30 PM @ 151


*Entrance over 21